Profile

Comprehensive experience and skills across the spectrum of technical writing. Strongest areas:

  • Composing and maintaining Policies and Procedures
  • Generating and editing software documentation (online and printed)
  • Software testing throughout the project life cycle

Latest MS Word

Current Resume [2014-06-15]

Skills

Interpersonal and technical:

  • Strong writer and editor; able to interview subject matter experts with ease
  • DITA/XML using text, Serna, and oXygen editors
  • Adobe Framemaker, RoboHelp, and Acrobat Professional
  • JIRA, GIT, SourceTree, and LaTeX for Doxygen content

Professional History

Technical Editor

Freescale Semiconductor, Inc.

05/2011-present

Edit customer-facing and internal documents using XML/DITA single source documentation system. Maintain legacy documentation in Framemaker, using DesignSync as a repository. Support translation efforts using XML to export English content for translation by a 3rd party vendor. Interact with engineering and software professionals to verify accuracy of content. Edit Doxygen content and generate software documentation deliverables.

Technical Writer

Texas Commission on Fire Protection

02/2011-05/2011

Contract position with a primary focus on documenting the proprietary in-house database development. Interviewed software developers to get back-end and GUI details in writing.

Executive Director

League of Women Voters of Texas

11/2009-02/2011

Managed, planned and implemented day-to-day operation of the state headquarters of the League. Led direction in donor, member, public and governmental relations. Communicated with individuals, corporations, and foundations—including 29 local Leagues—as well as statewide elected officials and candidates for office.

Political Director

Lee Leffingwell for Mayor of Austin Campaign

01/2009–05/2009

Led the effort to secure partisan and non-partisan endorsements for the winning candidate. Successfully garnered the vast majority of endorsements, and arranged for the candidate to attend multiple candidate forum events to that end.

Technical Writer

Guaranty Bank

08/2005–11/2008

Composed and maintained company Policies & Procedures. Interviewed content experts to create user guides for internal customers. Designed the organizational outline of internal procedures, while adhering to department standards for layout. Edited bulletins and updates for company-wide distribution.

Technical Writer

Siemens Intelligent Transportation Systems

07/2004–07/2005

Composed and maintained Help systems and user guides for Siemens ACTRA/Marc NX Software. Worked closely with the software developers / testers to produce accurate data, and attended training with end-users to understand their needs for documentation. Tailored Help System to accommodate non-technical audience. Tagged multiple versions of software application in single-source documentation, adhering to strict version and source code control.

Technical Writer/Web Administrator

L5 Software Group

06/2001–07/2004

Composed and edited Help files for products developed by L5, and for contracted companies. Worked with software developers and clients to define end-user interfaces and user guides. Designed, implemented, and maintained L5 Web presence.

Testing Specialist

PowerQuest

05/2000–05/2001

Member of the SecondChance Development Team. Reviewed test plans, interviewed developers to understand tested components, performed component-level tests. Troubleshot Dell PowerEdge Server rack mount connected to PowerVault. Performed network and server maintenance, troubleshot desktop and laptop computer issues, and trained users on a variety of hardware and software.

Team Member

Office of House Bill Analysis

11/1998–03/2000

Worked with members of The Texas House of Representatives. Composed and edited correspondence. Maintained access to legislative papers.

Various Roles

Texas Aerospace Commission

06/1997–08/1998

Webmaster, Year 2000 Remediation Coordinator, Information Resources Manager, Assistant purchaser, and Records Management Officer for a small state agency.

Education

Bachelor of Arts, The University of Texas at Austin

Major in English, Minor in Education